Terms & Conditions
Welcome to LED LCD TV Customer Care.
These Terms & Conditions govern your use of our website and your requests for television repair and related service assistance.
By using this website or submitting a service request, you acknowledge and agree to these terms.
1. Our Services
LED LCD TV Customer Care provides independent television repair and service assistance. Our services may include:- LED TV repair
- LCD TV repair
- Smart TV repair
- TV screen and display diagnosis
- TV power-related repair
- TV sound-related repair
- No-picture and no-signal diagnosis
- Other television repair and troubleshooting services
Service availability may vary by location, television model, fault and technician availability.
2. Independent Service Provider
LED LCD TV Customer Care is an independent service provider.We are not affiliated with, sponsored by, endorsed by, or an authorised service centre of Samsung, LG, Sony, TCL, Panasonic, Hisense, OnePlus, Xiaomi, Mi, or any other television manufacturer unless a specific relationship is expressly stated and supported by relevant documentation.
Brand names and trademarks displayed on the website belong to their respective owners and are used to identify products for which repair assistance may be available.
3. Service Request Is Not a Confirmed Booking
Submitting a form, calling us, sending a message or requesting a callback is a service enquiry.
It does not automatically create a confirmed appointment or guarantee that a technician will visit.
A service visit is confirmed only after we contact you and agree on the applicable service details and visit time.
4. Service Availability
Service availability depends on:- Your location
- Technician availability
- TV model and condition
- Nature of the reported fault
- Availability of required parts
- Service area coverage
We may decline or reschedule a service request where we cannot reasonably provide the requested service.
5. Diagnosis
A TV symptom may have more than one possible cause. The final diagnosis may therefore require inspection or testing by a technician. Information provided through the website, telephone or message before inspection is preliminary and should not be treated as a final technical diagnosis.
6. Repair Approval
Where repair work or replacement parts are required, the applicable repair work and charges will be discussed with the customer. No paid repair work should be carried out without the customer's approval. If the customer does not approve the proposed repair, the technician may return the television without carrying out the repair, subject to any applicable inspection or visit charge that was disclosed and agreed in advance.
7. Pricing and Charges
Repair charges may depend on:- Type of fault
- TV model
- Required parts
- Labour or service requirements
- Location
- Nature of the repair
Any estimated amount provided before inspection may be subject to change if the actual fault or parts requirement differs.
The applicable charges should be communicated to the customer before the customer approves the repair.
We do not guarantee a fixed repair price based only on a phone call, online form or preliminary description unless a fixed price has been expressly confirmed.
8. Replacement Parts
Where replacement parts are required, parts will be selected based on the television model, fault and availability.
Part availability may vary by model and manufacturer.
Where applicable, the customer will be informed about the relevant part and associated charge before replacement.
9. Service Warranty
Where a warranty is provided for a particular repair or replacement part, the applicable warranty period and conditions will be communicated at the time of service.
Unless otherwise agreed, a service warranty does not cover unrelated faults, physical damage, liquid damage, electrical surges, accidental damage or damage caused by subsequent repair attempts or modifications by another party.
10. Panel and Major Component Damage
Certain television faults, including severe panel damage, may not be economically repairable.
Where our technician determines that a repair is not reasonably practical or economical, we may advise the customer accordingly rather than proceed with unnecessary repair work.
11. Customer Responsibility
Customers should provide accurate information about:- Service location
- TV model, where known
- Reported problem
- Contact details
- Any relevant previous repair or modification
12. Website Information
We make reasonable efforts to keep the information on this website accurate and useful. However, service availability, pricing, technician availability, repair feasibility and parts availability may change. Website content should not be treated as a guarantee that a particular repair, part or service will always be available.
13. Third-Party Brands
References to television manufacturers or brands on this website are intended to identify compatible products or repair enquiries. Such references do not imply that LED LCD TV Customer Care is affiliated with, endorsed by, sponsored by, or authorised by those manufacturers unless explicitly stated and supported by relevant documentation.
14. Customer Communications
We may contact you by telephone, SMS, WhatsApp or email using the contact information you provide for purposes related to your service enquiry, appointment, repair status or follow-up. You may request that we stop non-essential service-related communications where applicable.
15. Privacy
Personal information submitted through this website is handled according to our Privacy Policy. Please review our Privacy Policy for information about collection, use, storage and protection of personal information.
16. Limitation of Service Information
Online information, telephone discussions and preliminary troubleshooting are provided to assist with your enquiry. A final diagnosis may require physical inspection of the television. We do not guarantee that a particular fault can be diagnosed or repaired without inspection.
17. Cancellation and Rescheduling
Customers may contact us to cancel or reschedule a requested service visit If a technician has already been dispatched, any applicable visit or service charge will depend on the terms communicated to and accepted by the customer before the visit.
18. Prohibited Use of the Website
You agree not to:- Provide false or misleading information
- Attempt to interfere with website operation
- Use the website for unlawful purposes
- Submit fraudulent service requests
- Attempt to gain unauthorised access to website systems
- Upload malicious code or harmful content
19. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be published on this page with an updated “Last Updated” date.
20. Contact Us
For questions about these Terms & Conditions or our services:LED LCD TV Customer Care Email: info@ledlcdtvcustomercare.com Phone: +91 80808 03018 Service Hours: Monday – Sunday, 8:00 AM – 8:00 PM