Privacy Policy
LED LCD TV Customer Care (“we”, “us”, “our”) operates this website and provides independent television repair and service assistance.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you use our website or contact us for a service enquiry.
1. Information We Collect
When you contact us, submit a service request, request a technician, or communicate with us through our website, we may collect information such as:
- Name
- Phone number
- Email address
- City, area or service location
- TV brand and model, if provided
- Description of the TV problem
- Preferred service time
- Information you provide in a service enquiry or message
We may also receive technical information such as the page from which an enquiry was submitted and basic website usage information.
Please do not submit passwords, payment card information, government identification documents, or other sensitive personal information through our website contact forms unless specifically requested for a legitimate service requirement.
2. How We Use Your Information
We use the information you provide to:- Respond to your service enquiry
- Contact you regarding your TV repair requirement
- Understand the reported TV problem
- Arrange or coordinate a technician visit
- Confirm service availability and appointment details
- Provide service-related communication and follow-up
- Respond to questions, complaints or support requests
- Maintain records of service enquiries
- Improve our website and customer service
We do not use information submitted through our service forms for unrelated purposes without a lawful basis or your permission where required.
3. Phone Calls and Communications
If you call us or request a callback, we may use the phone number you provide to respond to your enquiry and coordinate the requested service.
If you communicate with us through WhatsApp, email, telephone or other communication channels, the information you provide may be used to respond to your service request.
4. Google Ads and Advertising
We may advertise our services through online advertising platforms such as Google Ads.
When you visit our website after clicking an advertisement, advertising or analytics technologies may collect limited technical information about your visit, subject to applicable platform policies and your choices.
We may use this information to measure advertising performance, understand website activity and improve our advertising campaigns.
5. Cookies and Analytics
Our website may use cookies, analytics tools and similar technologies to understand website usage, improve website functionality and measure advertising performance.
You can manage cookies through your browser settings. Where legally required, applicable consent mechanisms may also be used.
6. Lead Forms and Service Enquiries
If you submit your information through a Google Ads lead form or a form on our website, the information is used to respond to your service enquiry and, where applicable, arrange a technician visit.
We may disclose information where required by applicable law, legal process or a valid governmental request.
8. Data Security
We take reasonable administrative and technical measures to protect information submitted through our website.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore avoid submitting unnecessary sensitive information through website forms.
9. Data Retention
We retain enquiry and service information only for as long as reasonably necessary for service communication, business records, dispute resolution, legal requirements and legitimate operational purposes.
Retention periods may vary depending on the nature of the information and the reason it was collected.
10. Your Choices
You may contact us to request access to, correction of, or deletion of personal information that you have submitted to us, subject to applicable legal and operational requirements.
For privacy-related requests, contact:Email: info@ledlcdtvcustomercare.com Phone:+91 80808 03018
11. Children
Our website and services are intended for general consumers and are not specifically directed at children. We do not knowingly request personal information from children for advertising or service purposes.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.
You should review the privacy policy of any third-party service before providing personal information.
13. Independent Service Provider
LED LCD TV Customer Care is an independent electronics repair service provider.We are not affiliated with, sponsored by, endorsed by, or an authorised service centre of any television manufacturer, unless a specific relationship is expressly stated and supported by the relevant documentation.
References to television brands on our website are used to describe repair services that may be available for compatible products. Brand names and trademarks belong to their respective owners.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us:LED LCD TV Customer Care Email:info@ledlcdtvcustomercare.com Phone: +91 80808 03018 Service Hours: Monday – Sunday, 8:00 AM – 8:00 PM